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Cleveland, TX

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How long does it take to get my deposit back?

It takes 10 business days, regardless of payment method.

What types of payments do you accept?

We accept Visa and MasterCard in person, email, or via the telephone. Personal checks are accepted with a government issued ID. Money orders and cashiers checks are accepted. We no longer accept cash as a form of payment.

Is alcohol allowed at my event?

Alcohol is allowed at events, with specific guidelines in the Policy Manual describing the manner in which alcohol may be used. Security for any alcohol event is mandatory.

What is included with my room rental?

Included in your room rental is a custom-designed room with a complimentary set number of tables and chairs. Additional amenities are available for rent.

What is your cancellation policy?

If you contact us by phone or email within 60 days prior to the event, you will receive a full refund. If you contact us within 30 days prior to the event, you will receive a 50% refund. If you contact us within 30 days prior to the event, you will not receive a refund.

What is the capacity?

The Cleveland Civic Center is very flexible with retracting walls, which allows for the ballrooms and conference rooms to be configured into different-sized rooms. Every event and every room is custom-designed to meet the customer's needs while staying within the fire marshal regulations.

What do I have to do to book your facility?

Our facility requires a 50% of room rental as a deposit and a signed contract to secure your date and room for your event.