It takes 10 business days, regardless of payment method. Refunds will be mailed to the address indicated on the contract by the City of Cleveland Accounting/Finance Department
We accept Visa and MasterCard in person, email, or via the telephone. Personal checks are accepted with a government issued ID. Money orders and cashiers checks are accepted. We no longer accept cash as a form of payment.
Alcohol is allowed at events, with specific guidelines in the Policy Manual describing the manner in which alcohol may be used. Security for any alcohol event is mandatory.
Included in your room rental is a custom-designed room with a complimentary set number of tables and chairs. Additional amenities are available for rent.
Cancellations and/or other changes made to the contract must be submitted in writing to the Civic Center. Verbal cancellations will not be eligible for refunds, if due. The City of Cleveland will maintain 25% of the deposit at the time of the cancellations. Cancellations less than thirty (30) days prior to the event will not be eligible for refund.
The Cleveland Civic Center is very flexible with retracting walls, which allows for the ballrooms and conference rooms to be configured into different-sized rooms. Every event and every room is custom-designed to meet the customer's needs while staying within the fire marshal regulations.
RENTAL FEES & DEPOSIT: The basic rental rate and charges for other services are established by the Lessor; the City of Cleveland. All fees paid shall be in the form acceptable to Lessor. Credit card, Check or Money Order is acceptable. WE DO NOT ACCEPT CASH. Rental fees must be paid in full 30 days prior to the event date. It is the responsibility of the Lessee to furnish the City of Cleveland with all payments; or the event is subject to cancellation. No invoices will be sent.
Deposit fee is necessary to reserve your event date and is due at the time the lease contract is signed.
Deposits are refundable within (10) days following the event, if no damage has been done to the property or equipment, and the Lessee and guests have left the premises by the contracted time and all conditions of the contract has been met. Refunds will be mailed to the address indicated on the contract by the City of Cleveland Accounting/Finance Department.