If There is an Immediate,
Life-threatening Emergency, DIAL 9-1-1.
To report a
crime or note suspicious activity, call
9-1-1, even if it is not an
"emergency." It can be frightening to
call 9-1-1 for emergency help, but it is
important to know the information
necessary in order to provide proper
emergency service to those in need, and
even more important to stay as calm as
possible to assist the 9-1-1 dispatcher.
following information on hand, and leave
it where it will be immediately
available in case the need to call 9-1-1
arises. It would be wise to review this
information with all members of the
family, especially children.
To Report an Incident to 9-1-1
operator will need the following
information when taking a report of an
incident in progress (taking place at
the time you call) or one that has
happened prior to the call. Giving the
operator this information will reduce
the number of questions that have to be
asked and speed police or fire response.
Address where you are now
of incident: burglary, shoplift,
Where and when the incident occurred
or is occurring
name and job title if on the job
Where the person(s) committing the
incident are located or where they
went if they are now gone
Description of suspect(s) (for each
Description of suspect(s) car
Additionally, if you are calling about an incident in progress,
the operator will want to know if you
have the ability to stall the suspect(s)
until police arrives.
There will be additional information that the operator and
responding units will need to know.
Remember: help is already on the way -
the operator is gathering more
information for the responding units.
Phone ABCs for 9-1-1 Calls
Cell phones are an important public safety tool, but they also
create challenges for public safety and
emergency responders. It is important
for cell phone users, who are calling
9-1-1, to remember some basic ABCs:
A - Always be Aware of your surroundings. Tell the 9-1-1 operator
the location of the emergency. Provide
landmarks such as cross streets and
B - Be Prepared. Memorize the cell phone
number so it can be readily given to the
9-1-1 operator when asked.
C - Stay Connected. Do not hang up
until told to do so. If you should get
disconnected, call the 9-1-1 operator
Prevent Accidental 9-1-1 Calls on
Cell Phones by Following Three Easy
1. Lock your keypad. Refer to your phone's user manual for
2. Turn off the 9-1-1 Auto-dial feature.
Not all cell phones have this feature.
3. Do not Program 9-1-1 into the Speed
If you do accidentally dial 9-1-1, stay on the phone. Before you
hang up, tell the 9-1-1 operator that
your call is a misdial.