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The Utility Billing and Collections Division is responsible for all customer service, including new customers, billing questions, meter lids missing, and new service line connections.
The division also handles turning on / off water utility orders, the reading of water meters, establishing new service, billing for water, sewer and refuse, collection of payments, and arranging for a field inspection
To establish a water account, the customer is asked to come to the Utility Collections Office at 907 E. Houston and make a deposit. Identification is required on new deposits to protect the customer from someone else establishing an account in his/her name. New account holders are required to bring a signed rental/lease agreement or proof of ownership along with all the previous required documents for new service.
Deposit amounts have changed in November 2014.