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Cancellations and/or other changes made to the contract must be submitted in writing to the Civic Center. Verbal cancellations will not be eligible for refunds, if due. The City of Cleveland will maintain 25% of the deposit at the time of the cancellations. Cancellations less than thirty (30) days prior to the event will not be eligible for refund.
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Please call our office at 281-592-2395 to arrange booking our facilities.
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We no longer accept cash as a form of payment.
It takes 10 business days, regardless of payment method. Refunds will be mailed to the address indicated on the contract by the City of Cleveland Accounting/Finance Department