FAQs • Cleveland, TX • CivicEngage

Skip to Main Content

Website Sign In

What is your cancellation policy?: Cancellations and/or other changes made to the contract must be submitted in writing to the Civic Center. Verbal cancellations will not be eligible for refunds, if due. The City of Cleveland will maintain 25% of the deposit at the time of the cancellations. Cancellations less than thirty (30) days prior to the event will not be eligible for refund.

▼
Civic Center

Show All Answers

1. What do I have to do to book your facility?

Please call our office at 281-592-2395 to arrange booking our facilities.

Se habla español

2. What is the capacity?: The Cleveland Civic Center is very flexible with retracting walls, which allows for the ballrooms and conference rooms to be configured into different-sized rooms. Every event and every room is custom-designed to meet the customer's needs while staying within the fire marshal regulations.

3. What is included with my room rental?: Included in your room rental is a custom-designed room with a complimentary set number of tables and chairs. Additional amenities are available for rent.

4. What types of payments do you accept?: We accept Visa and MasterCard in person, email, or via the telephone. Personal checks are accepted with a government issued ID. Money orders and cashiers checks are accepted.
We no longer accept cash as a form of payment.

5. Is alcohol allowed at my event?: Alcohol is allowed at events, with specific guidelines in the Policy Manual describing the manner in which alcohol may be used. Security for any alcohol event is mandatory.

6. How long does it take to get my deposit back?: It takes 10 business days, regardless of payment method. Refunds will be mailed to the address indicated on the contract by the City of Cleveland Accounting/Finance Department

7. What is your cancellation policy?: Cancellations and/or other changes made to the contract must be submitted in writing to the Civic Center. Verbal cancellations will not be eligible for refunds, if due. The City of Cleveland will maintain 25% of the deposit at the time of the cancellations. Cancellations less than thirty (30) days prior to the event will not be eligible for refund.