When should I call 9-1-1?
You should call 9-1-1 if there is an immediate, life-threatening emergency, to report a crime or suspicious activity. The Cleveland Police Department has its own 9-1-1 dispatching center at the police station. Your 9-1-1 call is received by a professionally trained dispatch operator. The caller's information comes up on a screen and includes the caller's phone number, address, and the name of the resident. Dispatchers will need to confirm the information because it is not always accurate. If you call from a cellular phone, you may need to provide your location and telephone number because that information may not be available. The dispatcher will then enter the information into a Computer Aided Dispatch (CAD) system and will then send the appropriate emergency units.

Remember: Stay on the phone until the dispatcher tells you to hang up! Especially when you're calling from a cell phone! Too many times people hang up the phone before the dispatcher has all the information, and valuable time is wasted when they have to call the person back!

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1. What are the procedures for filing charges?
2. When should I call 9-1-1?
3. How do I use 9-1-1?
4. Where can I get fingerprinted?
5. How do I apply for a license to carry a concealed weapon?
6. How do I get a copy of a police report?
7. What can I do about speeding in my neighborhood?
8. I am going on vacation. How can I protect my house?
9. I want to have my child's car seat checked to make sure it fits properly in my car. Who do I contact?
10. Who should I call and complain to about a code violation?